Support Blog

HCL Verse 2.0

HCL has released Verse 2.0, which is the new and improved Verse on Premises. The biggest news is Verse can run as a PWA, Progressive Web Application. Once it is installed as a PWA, it is launched from the desktop/home page of the device and is automatically updated in the background. The PWA approach provides your users with a consistent Read More

Verse on-Premises Best Practices – DNUG 47 Online

I sincerely thank the folks at DNUG 47 for allowing me to present Best Practices for Verse on Premises this week. As promised the slide deck is attached. Please let me know of any questions you may have.   Verse on-Premises Best Practices – DNUG 47 Online from Dylan Redfield   As previously announced, the road map for web browser Read More

Sametime Login Failure

A user was given a new computer. When trying to login to Sametime using her short name of jknox, the following was returned: “The login information you entered cannot be verified due to a system error.” She was able to login using her email address of jknox@acme.com and hierarchical name of CN=Jane Knox/O=Acme. A review of the person documents in Read More

SMTP Service Not Available, Closing Transmission Channel

A client wanted to move a hosted Domino server to on-premises. After the initial build of the VM and configuration of the new Domino server was completed, I began the cutover process. Domino came up with the correct server identity and could be accessed via Notes and iNotes. However, when testing email, it was discovered that while outbound SMTP email Read More

DNUG – Verse on Premises Best Practices

I am excited to announce that I will be presenting “Verse on Premises Best Practices” on July 14, 2020 as part of the virtual DNUG conference’s Administration day.  As many of you already know, HCLs direction is to replace iNotes with Verse on Premises as part of Domino 12.  Hence, if your email solution includes iNotes it is important you Read More

Support Managers: Harness the Power(Shell) within Office 365

In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Desk staff have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the Read More

Taming Teams: Handling the Sudden Surge of Admin Requests

Taming Teams: Handling the Sudden Surge of Admin Requests Adoption of Microsoft Teams was gaining traction before COVID-19 but has now quickly shifted from an elective to a necessity. With Teams usage growing as much as 1,000%, we are also seeing the number of admin requests increasing just as drastically. Administrators are now seeking force-multiplying tools, like PowerShell, to empower Read More

It’s a Remote World

The Rise of Remote Work: We are living in a very precarious time as we are in the midst of a global pandemic. The, now infamous, Coronavirus (COVID-19) has impacted almost every facet of life for people all over the world. People are concerned about the health of themselves and their loved ones, groceries stores have turned into chaos, social Read More

Engage 2020: Taking a Trip Down Memory Lane

Ro07. Celebrating 30 years of Domino On March 3rd at 1:30 PM Central European Time in E. Foyer at Engage 2020 in Arnhem, Netherlands I will be hosting the round table “Celebrating 30 years of Domino.”  Please join me and bring your best Lotus/IBM/HCL Notes and Domino stories to share.  Show and Tell is encouraged!  So wear your R5 Super Read More

Digital Integration: Overcoming Enterprise Communication Challenges

It’s all about Digital Integration. Hoozin is known for its innovative approach to collaboration, as well as for our vision of delivering a fully integrated Digital Workplace. Hoozin aims to connect all Digital Assets into one single experience for the end-user. At Hoozin, we believe that the Digital Workplace needs to be entirely user-centric and NOT IT-centric. This means that Read More