Support Blog

CollabSphere 2020 Live – On the Rise Together

CollabSphere 2020 Live – On the Rise Together Collaboration and IT professionals, come join us on October 27-29, 2020 for the twelfth annual CollabSphere conference. This three-day conference focuses on HCL B2B application and HCL Digital Solutions technology and this year will be an online conference. Learn from your fellow IT and business professionals and share your experiences and best Read More

Domino 365: Joining the Best of Both Worlds

Domino 365 – Joining the Best of Both Worlds On September 8, 2020 my colleague Andy Higgins of IM Collaboration and I presented Integrating HCL Domino and Microsoft 365 at DNUG. This was an upgraded presentation from the one we did in Boston at CollabSphere 2019, discussing technology that has been introduced in the last year. Feel free to contact Read More

Return to Work with SmartSpace

The COVID-19 pandemic has greatly impacted organizations and workers all over the world. Organizations are now faced with the inescapable task of formulating and implementing an effective response plan. A response plan that will deliver peace of mind to each person that occupies your facilities. Thankfully, organizations are not without guidance.  We can look at ways in which essential businesses Read More

Integrating HCL Domino with Microsoft 365

Integrating HCL Domino with Microsoft 365 I am excited to announce Andy Higgins and I will be co presenting Integrating HCL Domino with Microsoft 365 as part of DNUG’s second day focused on Domino Administration, which will be September 8, 2020 at 10 AM EDT. Look forward to “seeing” you at this virtual event. This presentation will be an extension Read More

HCL Verse 2.0

HCL has released Verse 2.0, which is the new and improved Verse on Premises. The biggest news is Verse can run as a PWA, Progressive Web Application. Once it is installed as a PWA, it is launched from the desktop/home page of the device and is automatically updated in the background. The PWA approach provides your users with a consistent Read More

Verse on-Premises Best Practices – DNUG 47 Online

I sincerely thank the folks at DNUG 47 for allowing me to present Best Practices for Verse on Premises this week. As promised the slide deck is attached. Please let me know of any questions you may have.   Verse on-Premises Best Practices – DNUG 47 Online from Dylan Redfield   As previously announced, the road map for web browser Read More

Sametime Login Failure

A user was given a new computer. When trying to login to Sametime using her short name of jknox, the following was returned: “The login information you entered cannot be verified due to a system error.” She was able to login using her email address of jknox@acme.com and hierarchical name of CN=Jane Knox/O=Acme. A review of the person documents in Read More

SMTP Service Not Available, Closing Transmission Channel

A client wanted to move a hosted Domino server to on-premises. After the initial build of the VM and configuration of the new Domino server was completed, I began the cutover process. Domino came up with the correct server identity and could be accessed via Notes and iNotes. However, when testing email, it was discovered that while outbound SMTP email Read More

DNUG – Verse on Premises Best Practices

I am excited to announce that I will be presenting “Verse on Premises Best Practices” on July 14, 2020 as part of the virtual DNUG conference’s Administration day.  As many of you already know, HCLs direction is to replace iNotes with Verse on Premises as part of Domino 12.  Hence, if your email solution includes iNotes it is important you Read More

Support Managers: Harness the Power(Shell) within Office 365

In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Desk staff have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the Read More