Support Blog

Alan soccnx

We’re Headed to Chicago for Social Connections 11

The RPR Wyatt team will be attending Social Connections 11 next week, June 1-2, and we are excited to announce our own IBM Champion, Alan Forbes, will be conducting his own session on Docker. Alan’s session will take place on day one of the conference in the Redis Room at 1:30pm. If you can’t make it to Alan’s session you can sign up to receive a copy of the presentation slides here.

What to expect from Alan’s session:speaker information for Alan Forbes Docker session at Social Connections

Docker is the world’s leading software container platform. IBM says “IBM and Docker offer integrated container solutions that can meet the diverse needs of enterprises.” but what does that mean, exactly? Technology previews suggest that IBM Connections Pink will be designed to run in Docker and many products in the IBM portfolio such as IBM API Connect are already optimized for Docker. If you are active in the IBM community you will encounter Docker soon if you haven’t already.
If you have already deployed Docker containers on your own or work with them regularly then another session might be a better fit for you.

About the Conference

Social Connections is an international IBM Connections and social business user group that will be hosting 11th event and the 3rd event in North America. This year the event is heading to the iconic city of Chicago, Illinois on the 1st and 2nd of June, 2017. We are excited for the conference this year and are hoping for yet another memorable event. The event will be held at the Summit West Centre in Downtown Chicago.

The preliminary agenda is published and can be viewed here.


Make Use of Existing Lotus Domino Investments to Gain Business Intelligence

The Problem with Lotus Domino

While the Lotus Domino server is a highly capable, standards-based platform, it is largely under-utilized and misunderstood.  Data goes into Notes applications with little to no hope of getting it out, and more often than not applications are not meaningfully exposed to thin clients, existing only in the isolation of the Notes client.

Over the years, in organization after organization, Lotus Domino has been relegated to the bench in favor of other development environments, where applications are put together the ‘standards-way’.

When your typical web developer, from Java/PHP, or .Net, looks at a set of application requirements, they envision streaming data in XML or JSON format, screen drawing with Javascript and Bootstrap, and styling with CSS.  When Notes developers look at the same application spec, they see a confusing mess of forms, views, agents, x-pages, rich text, and Domino auto-generated content which cannot be over-written.

Over time, the following perceptions of the Lotus Domino platform have stuck: 1) It doesn’t play well with others; 2) Developers on the platform need uber-specialized knowledge of the quirky ins and outs of Domino to do anything other than the basics of throwing together forms, documents, and views for an isolated audience in the Notes client.

The Solution

Quick, what’s the best camera?  It’s the one on your phone.  Why?  Because 8 megapixels is actually overkill on resolution, and because it is already in your pocket, and hence available to get that spontaneous, adorable picture of your kids over to Nana.

The same can be said of Lotus Domino, and in particular the http server.  It has plenty of horsepower, is already configured and waiting for use, and to continue the analogy, it’s in your pocket.

Time to get Domino back into the game.  The Essentials for Domino Framework is an enabler for the http stack.

Essentials instructs the Domino http server to bypass auto-generation, and do things the ‘standards-way’; in doing so, it exposes among other things, database reporting and meaningful thin client instances.

essentials framework logo


The Essentials Framework is series of complimentary modules each building on the other towards these ends: 

  1. Making data from Notes applications ubiquitous.
  2. Empowering organizations to easily transform that data into actionable Business Intelligence.
  3. Removing barriers and transforming the traditional pain points of thin client development and deployment on the Lotus platform.

The Essentials Framework resides in a single Lotus Notes application weighing in at a mere 3MB.  In all respects it is a normal Notes database, which means it can be located, secured, backed-up, replicated, etc., as you would any other database in your Notes environment.

There are no plug-ins for the end user to install.  There are no DLLs or other libraries required at the server level.  All that is required is a Lotus Domino server with the http task running.

Essentials Framework v3.1 is comprised of three modules:  Essential Data, Essential Reporting, and Essential Web.

lotus domino data extraction tool

Essential Data

The cornerstone of any view, form, or report, is GOOD data.

Good data must be: 

  1. Well-formatted. Whether the target for that data is excel or a browser rendering, Ill-formed data, in most cases, completely cripples the application.
  2. Because Programming 101 says bad inputs=bad outputs.
  3. Having data and not being able to use it is the same as not having data.
  4. Targeted and Efficient. Too much data makes a report slow to load and cumbersome to use.  A lack of data, or the wrong data, makes the report incomplete and errant.
  5. Logical and Namespace Tolerant. Often times, reports are built from multiple sources of data.  Making sure one data set does not interact poorly with the other is crucial to the resultant report’s integrity.

Cases in point:  If I asked you to provide a current snapshot of all issues in the Tech Issues Notes database, could you?  How about a snapshot from 6 months ago?  Could you get our PHP developer XML from the Assets database, as they are looking to incorporate that data in a custom programming effort?

In all honesty, most of us probably answered no, or said yes, with a visible twitch and grimace.  Essential Data allows you to nod yes, yes, and yes, all while sipping your tea with a steady hand.

Most databases in Notes are built as front-end centric.  We focus on user-interactions to input and massage data on documents.  We build workflow and processing to ensure the integrity of that data.  Only afterward do we stop to build some views; and always we find them inadequate and frustrating.

Essential Data allows you to take any collection of notes documents, from any database, and turn them into well-formatted, targeted XML/JSON.

Essential Data uses easily-configured notes documents called Data Profiles to describe WHERE, and HOW to get the data, as well as the FORMAT of the output data.  Each Data Profile has a restful URL, which when called produces the appropriate data. 

In essence, the Data Profile represents Notes data on-demand, as you can easily and quickly create Data Profiles representing data from 100s of sources across your Notes infrastructure.

See Essential Data in Action

Using XML and JSON as outputs allows the data to be consumed virtually anywhere. Whether your organization uses Lotus Domino, SQL server, Java with NoSQL, web programming with JavaScript, Excel files or Crystal Reports, Data Profiles supply the raw data in a universal, easy to use format, on demand.

Snapshots of data, which is what you get from calling URLs, represent a true step forward; however, real reporting and meaningful Business Intelligence only happens with advanced data analysis, which by definition requires comparison of multiple data sources.

The same Data Profile, which gets data restfully via a URL, can also be set up for scheduled exports.   The result of the scheduled export is an XML or JSON data file.  These files can be saved in meaningful directory structures on your corporate network.

Once a critical mass of data files has been achieved, real Business Intelligence begins to emerge.  Using other tools in the Essentials Framework, such as Reporting and Views, users can point and configure their way to reports which compare multiple historical data sets dynamically.

lotus domino reporting tool

Essential Reporting

Microsoft Excel has become an industry standard, and is commonly used for reporting in a majority of today’s organizations.

Essential Reporting utilizes a configurable document called a ‘Report Template’ for displaying information from the Data Profiles in Excel.

A Report Template only requires a couple of pieces of information:1) A link to one or more Data Profiles; 2) An attached Microsoft Excel template, which will be used to display the data.

Essential Reporting comes with a default Excel template designed to handle the basics, such as authentication to Notes, data import, normalization, and refresh.  The default Excel template also includes the Essentials Pivot Table and Chart Wizard, which enables rapid, facile creation of pivot tables, pie and bar charts, all around your data.

Once Report Templates have been configured, end users can easily run reports from a simple drop down menu.  Selection of a report will result in a local Excel file being created on the user’s file system, with data from the selected Data Profile automatically imported and the default report drawn and delivered.

From there, the default Excel file can be modified and extended, either via the built-in Essential Pivot Table and Chart Wizard, or using normal Excel techniques.  The extended Excel file can then be re-attached to the Report Template.  All subsequent calls for the report will render the most recent data, and display it in the extended format.

Anyone who has worked in the reporting arena before knows well that reporting is a very iterative process.  The ability to extend and re-attach an Excel template makes it yours, and keeps it relevant.

Because the Report Template is capable of having multiple specified data sources, we can begin the creation of real Business Intelligence and data analytics.

All of us have some form of Issues management database in our Notes environment, so let’s use Issues as an example.  We have been charged by management to deliver on-demand metrics from the Issues Management Notes application.

See Essential Reporting in Action

The Essentials Recipe Phase 1:

  1. Create a Data Profile for ‘Open Issues’.  As the source for the Data Profile, select all documents in Open Issues view in our Issues Management database.  Configure the Data Profile to include fields relevant to open issues, such as issue number, technician, priority, description, customer, category and date created.
  2. Create a daily scheduled export of the Open Issues Data Profile. This will start us building historical data sets from the start.
  3. Create a Report Template for ‘Open Issues’. Select the Open Issues Data Profile as the source for the Report Template.
  4. From the list of available reports, select ‘Open Issues’. Our default report now opens in Excel.
  5. Customize the ‘Open Issues’ Excel file as needed. In our case, we use the Pivot Wizard to create workbook pages with the following reports:  Open Issues By Customer By Severity, Open Issues By Technician, Open Issues By Priority, and Open Issues By Category.  We also add our corporate image to the top of each workbook page and some required corporate legalese.
  6. Save and re-attach the Excel file into the Report Template.

In a number of minutes we have created an on-demand reporting capability for Open Issues. 

Any time management wants Open Issues data, they simply select the ‘Open Issues’ report, and an Excel file opens with the most current data, stylized with corporate colors images and legalese, with workbook page reports for: Open Issues By Customer By Severity, Open Issues By Technician, Open Issues By Priority, and Open Issues By Category.  They can mark up the file, forward it via email, etc., as in the end it remains a normal Excel file.

The Essentials Recipe Phase 2:

  1. Repeat the same recipe as Phase 1, except we target closed issues.  As such, the Data Profile for ‘Closed Issues’ will feature fields that relate to closed issues, such as resolution date, resolution type, and technician comments.  The default Excel template will be modified to add workbook pages for reports like:  Issues By Date Closed, Closed Issues By Resolution Type, Closed Issues By Customer.

Now management can look at Open or Closed issues.

The Essentials Recipe Phase 3:

  1. At some point we achieve enough of a critical mass of historical data that we can begin modifying the Excel templates to show current data versus historical data, allowing management to view the current Open Issues by Category data against Open Issues By Category from last month.  Concrete Business Intelligence has been achieved.

lotus domino web reporting tool

Essential Web

Implementing Essential Data and Essential Reporting has rendered data out and reporting as non-considerations.  They are simply ubiquitous.  Whether we are starting with a 10 year old Notes database with gigabytes of data, or starting with a new set of application requirements, getting data out and making sense of that data is an exercise in configuration and requires no development.

In a nutshell, Essential Web is about removing the barriers that make it so difficult to make meaningful use of Notes applications on thin clients.

Essential Web starts with Essential Views, which is everything a notes view should ever have been and more-or-less mirrors the View functionality incorporated in the SQL development world.

Essential Views uses easily-configured notes documents called View Profiles to describe how a thin-client should render data from selected Data Profiles.  After selecting a Data Profile, users of the View Profile select which columns will be available in the rendered thin client view.

Once the View Profile has been saved and opened in a browser, any end user can easily format the view via drag and drop configuration to create something meaningful for them.  These view interfaces can then be saved and shared with others.  Much like extending the Excel templates in the reporting sphere, extending the View Profile iteratively builds beautiful results in no time.

Essential Views are ABLE.  Right after creation, they are searchable, filterable, customizable, sortable, printable and exportable.

Returning to our issues example, here’s our Phase 4 recipe:

  1. Create 2 new View Profiles, one for Open and one for Closed Issues. Begin by selecting Data Profiles for each.
  2. Next, select which columns from the Data Profile will be available in our view.
  3. Save and open the View Profile by its URL in any browser on any device.
  4. Configure one to many View Interfaces via the supplied drag and drop settings mechanisms.
  5. Link the View Profile URL into some other html page so users can find and use it.

Just like data out and reporting, creating powerful web views is a non-consideration with the Essentials Framework.

Alan soccnx

Essential Tools – Patrolling IBM Domino Environments for Over a Decade

Essential Tools (ET) is an robust, Beacon award-winning server-based IBM Domino Administration tool designed to assist Domino administrators perform their tasks significantly more efficiently and also allow them to fulfill certain tasks that the infrastructure did not allow them to do so before.

The robustness of ET stems from the basic architectural fact that the Domino Infrastructure information (Database, ACL, etc.) is collected in a centralized single point (et.nsf) and API-based ET server tasks execute enterprise-wide transactions at high speeds all in the background.

Stop IBM Domino security leaks with Essential Tools

Security concerns?

With today’s compliance requirements and security issues, why toss and turn at night, when you could use ET to quickly identify major security leaks that otherwise may be missed.


Record audit trails with Essential Tools

Need Audit Trails?

ET upgrades your security by enforcing ACLs and creating Notes document audit trails for all your admin changes.


Properly delegate IBM Domino environments with Essential Tools

Need to Delegate Selectable Authority?

ET allows you to delegate administrative tasks to junior administrators, but still keep you in control and informed.


Essential Tools has predefined Excel reports for IBM Domino

Need Reports?

ET has predefined Excel reports for:

– ACL Administration Server

– ACL Basic Security

– Mail Template Inheritance

– Mail Quotas

– Template Exceptions

– Orphaned Mail Databases

Alan soccnx

Exception Reporting with Essential Agent Master

If you think Domino Domain Management in ND9 is the answer… think again

Image result for Exception reporting graphic

Essential Agent Master goes beyond DDM to build a complete picture of agent performance, with the ability to correct errors on-the-spot, by gathering extensive agent information from four disparate locations:

  1. + Server Settings
  2. + Agent Settings
  3. + Agent Run Log
  4. + Notes Log

Exception reporting is a breeze with Essential Agent Master. You determine what gets reported and the criticality of each instance.  Don’t let your team, applications, servers or network take the fall for out-of-control agents.  You can’t afford to be in the dark, so don’t delay any longer… sign up for a FREE trial copy today and find out how your agents are doing.

Exception reporting is not solely about notification. It is a system that enables users to address issues and record their thoughts and activities within a software driven framework rather than doing so in a manual environment. It allows people to work more efficiently, collaborate in a logical manner with other people in their organization, and ultimately make better business decisions.

ibm connections

IBM Connections 6.0 is here!

IBM Connections 6.0 is now available to download

IBM Connections 6.0 brings new potential to the end-user by empowering them to thrive with a richer, more focused and more effective experience. In Connections 6.0 IBM added new functionality across the board, enhancing multiple aspects of the collaborative landscape. New functionalities can be seen in the following areas: Communities, Files, Search, Onboarding, as well as Orient Me, the new Connections Homepage.


Community owners now have additional options for designing their own custom communities with the new advanced community customization capabilities.

• Create Community experiences with enhanced rich text content editing (HTML).
• Choose from new modern layouts with a horizontal navigation bar to maneuver more effectively within communities
• Create new Communities faster by choosing from existing layouts.
• Reduce clutter on Community pages by hiding a widget while retaining its link in the navigation menu.


• Files users can select a top-level folder in their Files and mark it for sync, permitting users to take folder contents office to their desktop and keep them synchronized with the files on the server.
• Administrators with large amounts of documents stored in Connections Files can now leverage IBM Cloud Object Storage.

Orient Me

Pertinent updates are now brought to the surface with the new Orient Me feature. Orient Me provides new home page abilities that apply advanced analytics to bring information and people that are important to the individual to the front and center. This allows individuals to work more efficiently within their personal Connections environment.

• View the updates and information most relevant to users, prioritized based on their interaction with content and people.
• Apply new content and people filters to better control what users see.
• More easily view updates grouped by a person, a Community, or content.
• Receive suggestions about the people most likely to be important and relevant to their work.
• See a snapshot of their day in the Action Center, accessible throughout Connections

ibm connections 6 new releaseOverall IBM Connections 6.0 looks like a great new release and next step for the social business software. IBM has showed their commitment to Watson and other types of AI technology as they are leveraging advanced analytics in new features such as Orient Me. Connections 6.0 has received high praise so far from existing users and we expect the high praise to continue as we move closer towards Connections Pink.

As IBM adds more complex capabilities to Connections the importance of monitoring drastically increases. The enhancements to Connections have been designed fully immerse users into the collaborative work space. As organizations devote more resources towards their collaborative landscapes it becomes crucial to have access to insights such as advanced user metrics to maximize the value of their existing investments. VitalSigns server monitoring the most effective way for organizations to gain access to these mission critical insights. Gain the ability to identify the unsung heroes and internal champions of the organization using VitalSigns monitoring. For more information on VitalSigns and how it can maximize the potential of existing technology investments check out our website or feel free to email us at


Feature Pack 8 Summary for Notes and Domino

Feature Pack 8 (FP8) was released yesterday and is available for download from IBM’s Fix Central . IBM has ensured that the upcoming feature packs will still have a high focus on addressing high impacting defects. Also, they will have the same packaging, architecture and install kits used in previous fix packs. IBM has released a Preliminary Fix/Feature List with contents that are still subject to quality engineering tests. The status of these fixes and features can be tracked on the Notes/Domino Fix List website on developerWorks. Feature pack 8 will address defects in the Client, Server, and the Domino OpenSocial component.

What’s new in IBM Domino 9.0.1 Social Edition Feature Pack 8

  • Move views out of databases
  • Increase the document summary data limit to 16 MB
  • Java JRE version 1.8 provided with Domino
  • Enable the Group By Date feature in all mail files
  • Enable the Show Beginning of Message feature in all mail files
  • Retain MIME formatting when forwarding or replying to internet messages
  • Notes browser plug-in is no longer part of Notes package
  • ADFS 3.0 now supported as a SAML federated identity provider

More information

What’s new in IBM Notes Feature Pack 8?

  • Display internet style names
  • Show beginning of message
  • Maintain read-only MIME email content for Reply/Forward

 More information

Fixes contained in this Feature Pack

A plus symbol (+) before the SPR number indicates a fix for a regression bug. A regression bug is an issue that was introduced in a Maintenance Release but did not exist in previous releases of that code stream. For example, a bug that appears in 9.0.1 but did not exist in 9.0.0 is a regression.
If an APAR exists for the corresponding SPR, the APAR number will appear in parentheses next to the SPR number. For example, SPR #nnnnnnnnnn (LO12345).

The Fix List database on developerWorks contains the description of each fix in this Feature Pack, and indicates which platform(s) have been fixed.

9.0.1 Feature Pack 8 Preliminary Fix List descriptions:


Domino Server

  • CSYL9VBRVE (LO84524) – Fix an issue where calendar updates do not update the notes invitee’s calendar If autoprocessing is enabled.
  • GMAA7YUHGZ (LO47397) – Allow users the option to disable password history.
  • +KGEW7QNV85 (LO39186) – Fixed a problem where Notes is unable to send an internet email message if the address is enclosed in single-quotes. This was a regression introduced in 9.0.1.
  • BBSZAB5DFH (LO89375) – Fix an issue where a vaulted NSL user is not able to get new keys when public key checking is enabled.
  • +KBRNAEMPX2 (LO90491) – Fix a threading mismatch issue resulting in problems with cluster replication on Linux64/zLinux64 systems. This was a regression introduced in 9.0.1 FP7.
  • MJBC9EBVCN (LO78311) – Fix an issue where new documents are lost when compact -REPLICA is running in a mail database.
  • ALSR8ZZR5J (LO72622) – Fix an LDAP search authentication issue with special characters.
  • MJTMA8J3MU (LO88473) – Fix a server crash issue.
  • +MKIN9Z6S5D (LO89583) – Fix an intermittent database issue preventing users from opening a database resulting in the following error “This database is currently in use by another person or process, and cannot be accessed at this time”. This was a regression introduced in 9.0.


  • ARBQ9Q5HR9 (LO82463) – Fix an issue where messages sent from clients to external recipients will move addresses from the CC field to the TO field on replies.
  • ADONADJUDF (LO90147) – Fix an issue with the dialog prompting “How Do You Want To Open This File?” when opening a jpg or bmp file.
  • JGRN84PJJF (LO45099) – Fix intermittent client crashes using the Notes Client together with OLE apps.
  • GFAL9V7UQ2 (LO84501) – Fix the error “Your Public Key Does Not Match The One Stored In The Address Book” when the user’s person document has been updated with their new public key but not the local/vaulted ID file.
  • PEDSA7QK9P (LO87584) – Fix an issue where the Notes Client SSO connection expires after the user’s IBM notes client is left inactive for some time.
  • AYAVACYBSJ (LO90045) – Fix an issue where an XML attachment is rendering as part of the message body.
  • +RGAUADUM59 (LO90248) – Fix duplicate attachment icons when using LS embedobject to attach files to a notesrichtextitem. This was a regression introduced in 9.0.1 FP7.



Managing Access Control Lists to Improve Domino Security

An Access Control List is the front door of a Domino database.  It controls whether access to the database is allowed or denied.  After a user or server is able to access the database the Access Control List further dictates what actions may be taken, i.e. the ability to read particular documents, create documents, modify documents, tweak the database design and even delete the database.  Overall, the Access Control List ensures database and document integrity.  If you do not already have a set of database Access Control List standards for your Domino databases, you need to create one.  Further, you need to audit your mail and application database to ensure they adhere to the defined standards.

For mail and application databases use the following as a best practice guideline for a foundation ACL.  Naturally, there are databases in your environment that will be exceptions.

    • + Default – No Access
    • + Anonymous – No Access, Unspecified
    • + LocalDomainAdmins Manager, Person Group
    • + LocalDomainServers – Manager, Server Group
    • + OtherDomainServers – No Access, Server Group
    • + Use group names instead of explicit user names to provide application access
    • + Maximum end user or developer access of Editor
    • + Define an Administration server for every database

RPR Wyatt’s Essential Tools product can assist you with ACL management.

    • + Quickly deploy a standard Access Control List to your Notes databases
    • + Audit Access Control Lists to confirm they are in compliance
    • + Enforce Access Control Lists on an ongoing basis – if someone changes an Access Control List, Essential Tools will change it back and notify you

If you wish to learn more about how Essential Tools can assist you with wrangling database ACLs, drop me an email at

Time is Running Out: IBM Connect 2017 begins next week! If you can not make it to the conference, sign up to receive our post show report: Claim Your Report!

Alan soccnx

Domino Security Enhancement

Secure your Domino Environment with these quick and easy tips!

With the New Year many of us are creating both professional and personal goals. Consider making a goal to fortify your Domino servers. There are some steps you can take to quickly and easily increase the security of your infrastructure.

One setting that has baffled me over the years is the default HTTP behavior. Out of the box, HTTP is configured to not honor server access settings. For example, as administrators we have all received a request to place a user in Deny Access but retain the account for a period of time to receive new email. While there are multiple ways to do this, a common method is to simply keep the person document and mail file as is.

Unfortunately, if the server’s HTTP security settings have not been modified, the terminated user will still be able to access the Domino server using their Internet password. Yes, some of you will say change the password stored in the respective Person document. However, a better option is change the Enforce server access settings field in the server document to have a Yes value. Moving forward, the Deny Access field will be followed by the HTTP task. My recommendation is to change this value on all of your Domino servers that run HTTP.

Security domino


Domino Replication Troubleshooting Tip

The other day I had a client request assistance with determining why mail file data was not replicating between cluster members. We started by reviewing the usual suspects – ACL enforcement, replication disabled, and log file data. In the end we discovered the problem was due to the deletion stub purge interval being a 0 value and PIRC being enabled.

Purge Interval Replication Control, (PIRC)

Domino 8.5.3 introduced a new replication control method called Purge Interval Replication Control, PIRC. Overall, PIRC prevents older documents from being replicated, commonly called “ghost” documents. For example, a server is offline for a long period of time and when it is restarted the next replication cycle results in a a number of deleted documents returning. This causes end user confusion and time has to be spent deleting unwanted documents again. PIRC stops this from happening.

PIRC uses an algorithm to calculate the replication cut off date, using the value in the replication settings Remove documents not modified in the last (days) field. This number is used to purge deletion stubs. At some point, most Domino administrators have set this value to 0 to remove the deletion stubs from a replica in order to prevent accidental deletions from replicating to other servers and allowing replication to restore those documents. With the purge interval set to a 0 value the PIRC time date is the current time, which means virtually no documents will replicate.

To allow the documents to start replicating between the replicas the purge interval simply needs to be set to a value higher than 0 on all replicas. However, take caution with how the database may look after the next replication cycle. For example, in a case where two replicas have not synchronized in a year, a number of previously deleted documents will return and documents not available in the one replica being used will suddenly appear – both causing the end user to wonder what just happened. Ensure good backups of the databases exist and communicate what will happen to ensure a successful mitigation process.

List of Connections reports continues to grow

connections-reportsGoing forward VitalSigns monitoring will focus on reporting, and ultimately assuring a high level of data quality with a long range goal of assuring successful business performances.  In that vein, the list of reports that VitalSigns can produce related to IBM Connections continues to expand.   We now offer reports on

  • Activities
  • Bookmarks
  • Communities
  • Community Activity
  • Files
  • Forums
  • Profiles
  • Tags
  • User Activity
  • User Adoption Metrics
  • Wikis

user-adoption-reportCritical investments usually require monitoring to assure a quality performance. Technology is no different. In software, acceptance and mastery are the goals for the users and those goals are only achieved through continued utilization. VitalSigns takes you beyond logins to measure true utilization. There are key features in every software solution and VitalSigns monitors and reports on those key functions for frequency of use.  VitalSigns reporting provides detailed, delineated specifics on individual utilization patterns, and will identifying the key thought leaders in an organization. These are the individuals that will harness the technology to achieve organizational success.

Source: VitalSigns Support Blog