A user was given a new computer. When trying to login to Sametime using her short name of jknox, the following was returned:
“The login information you entered cannot be verified due to a system error.”
She was able to login using her email address of firstname.lastname@example.org and hierarchical name of CN=Jane Knox/O=Acme.
A review of the person documents in the Domino Directory showed that another user, Justine Flint, had a maiden name of Knox. As part of the rename process, her old short name was added to the User Name field. Hence, the duplication of jknox in the user name field of two separate person documents was the reason for the error. Removing jknox from Justine’s person document allowed Jane to login to Sametime using jknox.
HCL Sametime (formerly IBM Sametime and IBM Lotus Sametime) is a client–server application and middleware platform that provides real-time, unified communications and collaboration for enterprises. Those capabilities include presence information, enterprise instant messaging, web conferencing, community collaboration, and telephony capabilities and integration. Currently it is developed and sold by HCL Software, a division of Indian company HCL Technologies, until 2019 by the Lotus Software division of IBM.