Knowledge Management is subject to change. Knowledge is slipping out of those non-agile containers called folders. In the world of Hoozin, we make a distinction between two types of Knowledge Management. These are primarily:
Knowledge Management is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge. … Knowledge Management is an enabler of organizational learning.
Digital Asset Management is a business process for organizing, storing and retrieving rich media and managing digital rights and permissions. Rich media assets include photos, music, videos, animations, podcasts and other multimedia content.
Hoozin Knowledge Management and Digital Asset Management are one of the many use cases that Hoozin fulfills.
The Evolution of Knowledge Management
Knowledge Management is no longer compressed in big central document management systems. They have become viral in the sense it can be retrieved from multiple sources. The creation of knowledge can occur just as well during a train trip as it can in a board room. Same applies to the need to find knowledge. To understand the new character of knowledge we need to plot the knowledge types against how this knowledge was conceived. Sounds complicated? It isn’t.
Equally important; how it can be found back by search and filters. Also, it should be noted that Knowledge Management should be an integrated part of a greater Digital Strategy. It should connect to the new way of working such as communities, stream, web responsiveness, security and configurable compliance.
We make a clear distinction between the following context of knowledge:
This type of knowledge is often static and not subject to change. This often comes in the form of documents that express rules, compliance or procedures. They can easily be found by the masses and often are seen as ‘mainstream’ documents that all employees have a need for. This can be fire drill procedures, holiday request forms, etc. These are often easy to find through the Hoozin Intranet using the Global Navigation, our Toolbox (link manager). But also through our video widget. This type of knowledge rarely changes and is often produced within a top down approach that does not allow much editing and versioning.
DEPARTMENT TOPIC KNOWLEDGE
Here we see knowledge stored per department and is relevant only to those that work in that department. Knowledge here can be agile. This type of knowledge also tends to be ‘large’ in terms of amount of folders and files as well as in terms of number of versions. Hoozin has a very community-centric approach for this. Departments can create communities that are secured and make knowledge relevant to only those that really need it. Hoozin communities can be public, secured or even hidden.
This knowledge is often the most agile and needs most modifications. Here we see that simple versioning of documents is not enough. We need to be able to have social conversations around that document in a social stream mode. This ‘Social Knowledge’ has become increasingly more important for the greater need of contextual information at the right moment. Hoozin connects the classic Document Management process with that much needed layer of social interaction.
Now we need to try to understand how knowledge is conceived and why the classic pattern on how it flows has entirely changed. At Hoozin we want to make all types of knowledge storable and searchable. So not just documents, also the daily conversations within a stream are seen as knowledge and valuable intel for later. In general we see three types:
This type of knowledge is often found back in the stream of Departments and Project context knowledge.
Here we refer to any Microsoft Documents as well as PDFs.
Here we refer to Digital assets such as Autocad, video, etc.
Hoozin’s Digital Asset Management includes some critical user benefits such as:
- • Deployment in Cloud or On-Premises.
- • Entirely Web Responsive.
- • Asset Categorization
- • Asset Sharing
- • Asset Sharing with External Users
- • Customizable Branding
- • Fully Integrated with the Hoozin Intranet or Digital Workplace
- • Extensive Usage Reporting
- • Filter and Search Engine
- • Strong Security for Users on Document and Folder Level
- • Document and Folder Tagging
- • Versioning with Draft Mode
- • Re-publish in the Hoozin stream to ‘advertise’ the document in the social stream
- • Allow comments in stream mode around a document
Hoozin Knowledge Management goes beyond the usual filter, search and tagging. We order Knowledge in communities, with clear security protocols. Beyond this, we consider conversations and comments also contributor to Knowledge Management.
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