IBM Connections Monitoring

Monitor IBM Connections with VitalSigns

End-to-end IBM Connections monitoring combined with real time performance analytics gives IT managers complete visibility into the health of their environment.

Drive Adoption

Leverage continuous usage and activity insights to reveal approaches to accelerate adoption for users in the “second wave” group.

Identify Key Metrics

Understand how IBM Connections is being leveraged within your environment by drilling down into global, community or individual user metrics.

End-to-End Monitoring

Gain visibility into the entire Connections delivery chain in real time to target troubleshooting and to ensure SLA requirements are being met.

Key Features

• Real Time Dashboard

Analyze your entire IBM Connections environment from a single, user-friendly interface. Real time monitoring allows IT managers to quickly identify and address disruptions in service before end-users and impacted.

• Content Manager

Identify the most popular content across your entire Connections environment and analyze Community activity to see which users are generating the most content. Manage content by user, by community or by sub-community and even assign roles to control content creation and access.

• Health & Availability Monitoring

Monitor and report on anything that can potentially impact the performance of your IBM Connections infrastructure. Drill down deep into IBM WebSphere and IBM DB2 to ensure availability of all underlying technical components.

• IBM Connections Analytics

Monitor communities, profiles, activities, blogs, forums, files, wikis and the rest of the components of IBM Connection to gain insights to vital utilization analytics. Leverage built-in reports to visualize and act on your findings.

• Usage & Adoption Insights

View in-depth user activity metrics to gain real time insights on how your users are interacting within IBM Connections. Act on these insights to accredit internal champions, address areas of concern and identify new approaches to accelerate adoption.

• End-to-End Monitoring

Constantly run end-user simulations across the various components of IBM Connections to accurately gauge the quality of service that each user is experiencing.

IBM Connections Reports

• Popular Communities

The IBM Connections Popular Communities Report features a Pie-chart like graph that displays all Communities in the IBM Connections environment. Each Individual Community in the Pie-chart can be drilled down into, by hovering over the community and clicking on it.

• Inactivate Communities

The IBM Connections Inactive Communities Report displays a table that contains every IBM Connections Community with the least recently modified Community at the top, and the most recent at the bottom. This report allows Administrators to see what Communities are not being utilized be the users.

• Inactive Users

The IBM Connections Inactive Users Report is a table type report that lists the users marked as Inactive by the VitalSigns Environment. The cut-off to be marked as Inactive is larger than 30 days.

• Communities

The IBM Connections Communities Report features a table that contains an entry on every Community within every IBM Connections instance in the VitalSigns environment. The table has the following columns: Server Name, Community Name, Community Type, Number of Owners, User, Number of Members and Number of Followers.

• Community Activities

The IBM Connections Community Activities Report contains a verbose list of the amount of all Communities in the VitalSigns environment, and notes on the amount of their Activity. The table has the following columns: Server Name, Community, Object, Value and Date Range.

• Profiles

The IBM Connections Profile Report uses a line graph to show multiple different metrics relating to the state of Profiles within the configured Connections environments. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Files

The IBM Connections Files Report details the state of File creation and storage in all instances of Connections within the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Forums

The IBM Connections Forums Report page shows the current status of all Forums in every monitored Connections instance in the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Internal Champions - Monthly

The IBM Connections Internal Champions Monthly Report is a heat-map type chart that utilizes scaled circles to show what Users utilize what IBM Connections feature, and when they utilize them. Once the filters are applied, the heat-map can be drilled down even further by clicking on the individual IBM Connections features in the legend at the bottom.

• Internal Champions by Activity

The IBM Connections Internal Champions by Activity Report is a graphical report that displays which users are using specific features of the Connections environment more than others. These users are differentiated by being called Internal Champions.

• Internal Champions & Key Influencers

The IBM Connections Internal Champions & Key Influencers report is populated with a table that lists off the most active Users in the Connections environment. The table has the following columns: User Name, Server Name, Activity, Wiki, Forum and Total.

• Activities

The IBM Connections Activities Report is a line chart type report that shows the current status of all Activities in every monitored Connections instance in the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Executive Summary

The IBM Connections Executive Summary Report is a text report that features several statistics about the state of the Connections instances by aggregating key information about the Connections instances running in the VitalSigns Environment for the past week. The report lists out the current levels and their growth within the last weeks of the following items: Community, Blog, Community Blog, Wiki, Community Wiki, Forum, Community Forum, Activity and Community Activity.

• Wikis

The IBM Connections Wikis Report page features a line-chart that details the status of Wikis in all IBM Connections instances in the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Bookmarks

The IBM Connections Bookmarks Report utilizes a line chart type graph to show the change over time of Bookmarks in the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

• Tags

The IBM Connections Tags Report page features a line-chart that details the status of Tags in all IBM Connections instances in the VitalSigns environment. The report itself can be modified by several different filters: Start Date, End Date, Servers or Select Stat.

VitalSigns Alerts & Notifications

Alert Definitions

You can create alert definitions to receive a variety of alerts (i.e. dead mail, not responding, disk space low, etc.) pertaining to the overall status of your environment.

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Alert Settings

IT Managers can configure alerting options such as: Advanced Alerting, Persistent Alerts, Alert Limits and SNMP Listeners from the Alert Settings page. Email Alerting, SMS/Text Alerting and Recurring Alert Options can also be configured with the Alert Settings page.

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Alert Scripts

All scripts and commands can be managed from the Alerts Scripts page where IT managers can add new scripts, edit existing scripts as well as delete existing scripts.

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Alert History

The Alerts History page provides a detailed view of all alerts that were created, sent, and cleared. The Notification Sent Date indicates when the alert was sent (if applicable) and the Event Dismissed Date indicates when the alert/issue was resolved.

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Screenshots

FAQs

Why should I be monitoring my IBM Connections environment?

A main focus for most IBM Connections admins is maintaining optimal performance to ensure that end-users are receiving the best possible QoS. Without an additional monitoring solution like VitalSigns, admins will lack the ability to proactively identify and mitigate performance degradation that will inevitably disrupt the overall user experience.

Can VitalSigns identify trends from historical data?

Yes. VitalSigns gathers both performance and user activity metrics and then visualizes those metrics in charts and graphs as well as reports featuring trends over time.

How difficult is the VitalSigns installation process?

It’s not difficult at all actually. VitalSigns uses the native Notes client to gather all metrics and for all testing so nothing is required to be installed on the Domino servers.

What does the VitalSigns pricing model look like?

VitalSigns offers a simple pricing model based strictly off the number of servers you want VitalSigns to monitor and report on within the organization. There is no per user pricing and there are no additional modules that need to be purchased.

How does VitalSigns boost adoption rates?

The insights on user activity provided by VitalSigns allows IT managers to identify how individual users are engaging and interacting within your IBM Connections environment. These insights are invaluable for managers looking to define user groups, to identify roadblocks to change and to construct or optimize their social business adoption plan.

Does VitalSigns monitor the underlying components of IBM Connections?

Yes. VitalSigns monitors and reports on anything that directly affects the performance of the IBM Connections infrastructure. This includes the various components of WebSphere such as nodes, memory, heap size, thread count, disk space, etc.

Can VitalSigns automatically send notifications?

Yes. IT managers can easily configure alerts using VitalSigns’ existing scripts or they can upload their own custom alert scripts. Each configured alert has custom notification settings with the ability to send alarms and reports to multiple users based on time or location.

What other technologies does VitalSigns monitor?

VitalSigns monitoring and reporting dives deep into both IBM and Microsoft collaboration technologies. On the IBM side, VitalSigns monitors Connections, Notes/Domino, WebSphere, Traveler and Sametime. On the Microsoft side, VitalSigns monitors Office 365, Exchange (including DAG), SharePoint, OneDrive and Skype for Business.

See What a VitalSigns User Has to Say

Before we purchased VitalSigns our organization lacked the ability to perform two crucial functions: to assist with monitoring journal databases which is essential for compliance requirements and to proactively alert on all of our critical IT systems.

One of the main reasons we started using VitalSigns was so that the Administrators could be alerted when our systems were failing before our users would contact the Help Desk. This allows the Administrators to pro-actively update the Help Desk so that when the user calls it is no surprise, and we can give informed updates back to the users. Overseeing a large IT system 24/7 can be a very daunting task, but it is a lot easier these days with VitalSigns acting as a right hand by always watching our systems and alerting me by email or text if anything abnormal happens.

After purchasing VitalSigns we discovered that the tool would also help our organization with monitoring critical databases, which is a necessary component to our email compliance solution. VitalSigns ability to monitor and alert all the way down to the database level is critical to our requirement for journaling databases. VitalSigns ensures that all items are being processed and that we are meeting our compliance requirements.

Jackie S.
Senior Systems Analyst
WoodmanLife

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