HCL Notes/Domino

HCL Domino Monitoring with VitalSigns

Combine End-to-End Monitoring with Real Time performance analytics to gain complete visibility into every HCL Domino component in your environment.

What's Inside?

Real Time Dashboards

Benefit from a live look into overall environment health and view critical Domino KPIs to highlight potential disruptions in the performance of applications and servers.

Proactive Alerts

Add precision to troubleshooting and engage in proactive incident management with custom performance and availability alerts.

End-to-End Monitoring

Run end user simulations to gain visibility into each component of Domino in real time to ensure users are receiving a high Quality of Service.

HCL Domino Features

• Hardware Statistics

Monitor and report on the Response Time, Disk Health as well as Memory and CPU usage for each individual server. 

• Mail File Statistics

Gather and analyze relevant information about each mail file such as Status, File Size and Associated Mail Template.

• Notes Database Metrics

Review key performance metrics for each Notes Database in the environment and easily filter by status or template.

• Individual Server Health Pages

Reveal more in-depth metrics and performance indicators for any individual server that’s configured in the environment.

• User Metrics

Identify the total User Count for each server as well as the total Cost Per User Served by that particular server.

• Notes Mail Probes

Monitor the delivery time between a source server and a target server using a designated target database to ensure proper mail delivery.

• Cluster Management

Effectively manage clusters by monitoring potential cluster problems, document count, database size and the difference threshold to reduce fail over issues.

• Mail Delivery Status

Track average Delivery Time and identify the current number of Pending, Held, and Dead Mail on each individual server.

• Mobile Users

Review user metrics from a master list of mobile users or drill down into a more refined list of Key Mobile Users.

• Server Health Overview

Analyze a detailed overview of all configured servers from a single, color-coded dashboard.

• Server Days Up

View a visual representation of the amount of consecutive days that each server in the environment has been operating.

HCL Traveler Features

• Device Sync

Identify times of high activity and see the number of total successful device syncs to any Traveler server over a specified period of time.

• Allocated Memory

Review how Java and C memory is being allocated within any Traveler server at every hour of the day.

• High Availability

Ensure the delivery of end-user services by monitoring the status of device syncs, Traveler pools and the Traveler server itself.

• HTTP Sessions

Analyze peak times and the total number of active HTTP sessions at any point in time over the last 24 hours.

• Overall Health

Get a glimpse of the overall heath for each Traveler server in the environment. View resource constraints, Traveler Servlet health, total users and devices, as well as the HTTP status.

IBM Traveler Health

IBM WebSphere Features

• Response Time

Analyze the response times of each WebSphere server in milliseconds over a defined period of time.

• Pool Count

View the average Thread Count of each WebSphere server for each hour of the day over the last 24 hours.

• Hourly Up Percent

View the percentage of total server time up of each WebSphere server for any given hour of the day over the last 24 hours.

• CPU Usage

Identify the actual CPU usage of each WebSphere server for each hour of the day over the last 24 hours.

• Key Metrics

Monitor and report on JVM statistics to effectively track the health and availability of each application server.

IBM WebSphere Heap Size

• Heap Size

Track the current Heap Size of each WebSphere server at any given point in time over the last 24 hours.

HCL Sametime Features

• Response Time

Analyze the response times of each Sametime server in milliseconds over a defined period of time.

• Total 2-Way Chats

Identify the total number of 2-way chats on any particular day over any specified period of time.

• Hourly Up Percent

View the percentage of total server time up of each Sametime server for any given hour of the day over the last 24 hours.

• Daily Logins

View the total number of daily logins on each Sametime server for each day over a specified period of time.

• Health Assessment

Constantly run health tests against each Sametime server and view the result as well as the details of each test.

IBM Sametime Server Health

• Peak 2-Way Chats

Identify points in time when there is the most 2-way chat activity over any specified period of time.

VitalSigns Alerts & Notifications

Alert Definitions

You can create alert definitions to receive a variety of alerts (i.e. dead mail, not responding, disk space low, etc.) pertaining to the overall status of your environment.


Alert Settings

IT Managers can configure alerting options such as: Advanced Alerting, Persistent Alerts, Alert Limits and SNMP Listeners from the Alert Settings page. Email Alerting, SMS/Text Alerting and Recurring Alert Options can also be configured with the Alert Settings page.


Alert Scripts

All scripts and commands can be managed from the Alerts Scripts page where IT managers can add new scripts, edit existing scripts as well as delete existing scripts.


Alert History

The Alerts History page provides a detailed view of all alerts that were created, sent, and cleared. The Notification Sent Date indicates when the alert was sent (if applicable) and the Event Dismissed Date indicates when the alert/issue was resolved.




Why should I be monitoring my HCL Domino environment?

HCL Domino servers are the heart of collaboration in many organizations today. Monitoring HCL Domino environments provides IT Managers with the real time insights that are critical for proactive system and incident management.

Why should I be monitoring HCL Traveler?

HCL Traveler is an essential tool for organizations to provide fast and secure access to email and calendar from numerous mobile devices. By monitoring Traveler, IT Managers can remain proactive and quickly identify and mitigate bottlenecks that will disrupt overall performance.

Can VitalSigns identify trends from historical data?

Yes. VitalSigns gathers both performance and user activity metrics and then visualizes those metrics in charts and graphs as well as reports featuring trends over time.

How difficult is the VitalSigns installation process?

It’s not difficult at all actually. VitalSigns uses the native Notes client to gather all metrics and for all testing so nothing is required to be installed on the HCL Domino servers.

What does the VitalSigns pricing model look like?

VitalSigns offers a simple pricing model based strictly off the number of servers you want VitalSigns to monitor and report on within the organization. There is no per user pricing and there are no additional modules that need to be purchased.

Can VitalSigns automatically send notifications?

Yes. IT managers can easily configure alerts using VitalSigns’ existing scripts or they can upload their own custom alert scripts. Each configured alert has custom notification settings with the ability to send alarms and reports to multiple users based on time or location.

Why should I be monitoring IBM WebSphere?

IBM WebSphere servers, in most organizations, are the backbone to business applications and in turn business workflow. Comprehensive monitoring and alerting keeps IT Managers in the know allowing them to avoid slow or down times in enterprise Java applications.

Why should I be monitoring HCL Sametime?

HCL Sametime offers instant messaging, online meetings and other important social communications for business environments. With effective monitoring, IT Managers can ensure an uninterrupted user experience and seamless communication throughout the organization.

How does VitalSigns boost adoption rates?

The insights on user activity provided by VitalSigns allows IT managers to identify how individual users are engaging and interacting within your HCL Connections environment. These insights are invaluable for managers looking to define user groups, to identify roadblocks to change and to construct or optimize their social business adoption plan.

Does VitalSigns monitor the underlying components of HCL Domino?

Yes. VitalSigns monitors and reports on anything that directly affects the performance of the HCL Domino infrastructure. This includes the various components of WebSphere such as nodes, memory, heap size, thread count, disk space, etc.

What other technologies does VitalSigns monitor?

VitalSigns monitoring and reporting dives deep into both HCL and Microsoft collaboration technologies. On the HCL (formerly IBM) side, VitalSigns monitors Connections, Notes/Domino, WebSphere, Traveler and Sametime. On the Microsoft side, VitalSigns monitors Office 365, Exchange (including DAG), SharePoint, OneDrive and Skype for Business.

See What a VitalSigns User Has to Say

Before we purchased VitalSigns our organization lacked the ability to perform two crucial functions: to assist with monitoring journal databases which is essential for compliance requirements and to proactively alert on all of our critical IT systems.

One of the main reasons we started using VitalSigns was so that the Administrators could be alerted when our systems were failing before our users would contact the Help Desk. This allows the Administrators to pro-actively update the Help Desk so that when the user calls it is no surprise, and we can give informed updates back to the users. Overseeing a large IT system 24/7 can be a very daunting task, but it is a lot easier these days with VitalSigns acting as a right hand by always watching our systems and alerting me by email or text if anything abnormal happens.

After purchasing VitalSigns we discovered that the tool would also help our organization with monitoring critical databases, which is a necessary component to our email compliance solution. VitalSigns ability to monitor and alert all the way down to the database level is critical to our requirement for journaling databases. VitalSigns ensures that all items are being processed and that we are meeting our compliance requirements.

Jackie S.
Senior Systems Analyst

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