In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Managers have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the existing Read More
Tag: administration
Support Managers: Harness the Power(Shell) within Office 365
In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Desk staff have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the Read More
WEBINAR: Taming Teams: Handling the Sudden Surge of Admin Requests
Adoption of Microsoft Teams was gaining traction before COVID-19 but has now quickly shifted from an elective to a necessity. With Teams usage growing as much as 1,000%, we are also seeing the number of admin requests increasing just as drastically. Administrators are now seeking force-multiplying tools, like PowerShell, to empower the front-line to handle this increase in demand. Unfortunately, Read More
Engage 2020: Taking a Trip Down Memory Lane
Ro07. Celebrating 30 years of Domino On March 3rd at 1:30 PM Central European Time in E. Foyer at Engage 2020 in Arnhem, Netherlands I will be hosting the round table “Celebrating 30 years of Domino.” Please join me and bring your best Lotus/IBM/HCL Notes and Domino stories to share. Show and Tell is encouraged! So wear your R5 Super Read More
Notes 11: The Countdown Continues
The countdown to HCL Notes 11 and Domino 11 continues. Just like the Domino server and Sametime, the client side has great enhancements! Notes 11 Client The full Notes client is stronger than ever. HCL has continued the relationship with panagenda, meaning the Marvel client is still embedded in the Notes client and eases administration of the client. The following Read More
What’s New in Sametime 11
Let me start by taking a trip down memory lane. Two years ago in Washington DC at CollabSphere 2017, I attended a session on Sametime’s roadmap that was presented by Pat Galvin, who is the Director over Sametime development. In that session, Pat stated that while a delivery date could not be guaranteed due to the sheer volume of development Read More
Modernize PowerShell to Enhance Office 365
Modernize PowerShell to Enhance Office 365 For the last 10 years, Microsoft has been saying that the single most important skill for an administrator is proficiency with PowerShell. In 2019, that is true more than ever, as PowerShell commands impact Microsoft’s major technologies of Office 365, Teams, Exchange, SharePoint, OneDrive, etc. However, the problem for most organizations is they Read More
Managing Microsoft & The Death of SCOM?
Back in March, Microsoft announced that it was time to say goodbye to their internal instance of System Center Operations Manager (SCOM) in favor of Azure Monitor. While SCOM is still available for clients, Microsoft has identified that using a native Azure service like Azure Monitor will be considerably more agile and future-proof for their primarily Cloud landscape. Dana Baster, Read More
DominoV10: One last time….
Since the late 1990’s, I have made a trek to Lotusphere/Think as a way to boost knowledge and interact with colleagues in the Domino space. Knowing that this will most likely be my last IBM sponsored conference made Think 2019 bittersweet. Having the opportunity to present a session definitely enhanced the experience. The quality of the collaborative solutions sessions were Read More
Microsoft Exchange: Automating PowerShell Commands
Enable any user to run PowerShell commands using a drop-down menu from the PowerScripts Library. Automate Administrative Tasks with PowerScripts PowerShell is the primary scripting language that Microsoft utilizes to allow administrators to make changes to their environment. Running PowerShell scripts against Exchange environments is also a great way to monitor availability and gather performance metrics. As most Exchange admins Read More