Support Managers: Harness the Power(Shell) within Office 365

In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Desk staff have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the Read More

Essential Tools – Patrolling IBM Domino Environments for Over a Decade

Essential Tools (ET) is an robust, Beacon award-winning server-based IBM Domino Administration tool designed to assist Domino administrators perform their tasks significantly more efficiently and also allow them to fulfill certain tasks that the infrastructure did not allow them to do so before. The robustness of ET stems from the basic architectural fact that the Domino Infrastructure information (Database, ACL, Read More