Each submitted Support Desk ticket is more than the loss of service to the end user. It isn’t that their equipment isn’t working, but also the fact that the lack of working systems is preventing that person from doing what they need to do. Join our webinar on Tuesday, November 17th at 1pm EST / 10am PST to see how Read More
Tag: office 365
CollabSphere 2020 Live Recap & Slide Decks
CollabSphere 2020 Live Recap – On the Rise Together CollabSphere 2020 beat all expectations. For three days I enjoyed collaborating with fellow members of the Notes/Domino/Sametime/Connections community. Final registration number for the conference was 482, a great sign that this software suite keeps on trucking. For the next 30 days attendees may review all CollabSphere 2020 slides and recordings of Read More
CollabSphere 2020 Live – On the Rise Together
CollabSphere 2020 Live – On the Rise Together Collaboration and IT professionals, come join us on October 27-29, 2020 for the twelfth annual CollabSphere conference. This three-day conference focuses on HCL B2B application and HCL Digital Solutions technology and this year will be an online conference. Learn from your fellow IT and business professionals and share your experiences and best Read More
Domino 365: Joining the Best of Both Worlds
Domino 365 – Joining the Best of Both Worlds On September 8, 2020 my colleague Andy Higgins of IM Collaboration and I presented Integrating HCL Domino and Microsoft 365 at DNUG. This was an upgraded presentation from the one we did in Boston at CollabSphere 2019, discussing technology that has been introduced in the last year. Feel free to contact Read More
Integrating HCL Domino with Microsoft 365
Integrating HCL Domino with Microsoft 365 I am excited to announce Andy Higgins and I will be co presenting Integrating HCL Domino with Microsoft 365 as part of DNUG’s second day focused on Domino Administration, which will be September 8, 2020 at 10 AM EDT. Look forward to “seeing” you at this virtual event. This presentation will be an extension Read More
WEBINAR: Support Managers: Harness the Power(Shell) within Office 365
In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Managers have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the existing Read More
Support Managers: Harness the Power(Shell) within Office 365
In light of recent events, we have seen a massive influx of remote workers, resulting in a substantial increase in Support Desk tickets. Support Desk staff have been bombarded with various tickets, making it difficult to keep up with their typical daily tasks. Some say the obvious solution is to add more staff members to reduce the workload of the Read More
WEBINAR: Remote Collaboration: We still need to work, here is how
The office is empty, virtual meeting rooms are packed, and you’re now accomplishing your daily tasks in your pajamas. Some organizations are fortunate enough to have already had the capability to effectively work remotely, while others are being mandated to rapidly transition their entire workforce. The world will soon go back to normal, but the momentum of the digital workforce Read More
Taming Teams: Handling the Sudden Surge of Admin Requests
Taming Teams: Handling the Sudden Surge of Admin Requests Adoption of Microsoft Teams was gaining traction before COVID-19 but has now quickly shifted from an elective to a necessity. With Teams usage growing as much as 1,000%, we are also seeing the number of admin requests increasing just as drastically. Administrators are now seeking force-multiplying tools, like PowerShell, to empower Read More
WEBINAR: Taming Teams: Handling the Sudden Surge of Admin Requests
Adoption of Microsoft Teams was gaining traction before COVID-19 but has now quickly shifted from an elective to a necessity. With Teams usage growing as much as 1,000%, we are also seeing the number of admin requests increasing just as drastically. Administrators are now seeking force-multiplying tools, like PowerShell, to empower the front-line to handle this increase in demand. Unfortunately, Read More